Setting Up Your Marketplace Profile
Build a Marketplace profile that wins customer trust — professional photos, accurate service descriptions, verified credentials, and strong reviews.
3 min read
Why Your Profile Matters
Your Marketplace profile is your digital storefront. Customers compare multiple businesses before deciding — a complete, professional profile wins the booking over an empty one every time.
Accessing Profile Settings
Go to Settings → Marketplace → Profile.
Profile Photo and Business Logo
Upload a high-quality photo of your team, your service vehicle with your branding, or your logo. Profiles with a real photo receive significantly more inquiries than those without.
- Business logo — shown in the Marketplace listing thumbnail.
- Cover photo — shown at the top of your full profile page.
- Use well-lit, in-focus images. Avoid blurry phone photos taken in poor light.
Business Description
Write a 2–4 sentence description of your business. Effective descriptions include:
- How long you've been in business.
- What you specialise in.
- What makes you different from competitors.
- Your service area.
Example: "Apex HVAC has served the Atlanta metro area since 2015. We specialise in residential heating and cooling systems, with same-day service available for most repairs. All technicians are NATE-certified and background-checked."
Services Offered
List every service type you offer. For each service, you can optionally show a starting price (e.g. "AC Tune-Up — from $89"). Showing pricing increases enquiry quality — customers who reach out already know your ballpark rate.
Credentials and Certifications
Add your:
- Business licence number.
- Trade certifications (NATE, EPA 608, master plumber licence, electrical licence, etc.).
- Insurance certificate (general liability, workers' comp).
Verified credentials (those CrewBrix has confirmed) display a blue checkmark badge on your profile. Customers trust verified credentials significantly more than unverified claims.
Reviews and Ratings
Your star rating and review count are pulled automatically from survey responses submitted via CrewBrix. The more completed jobs with surveys returned, the more reviews accumulate on your profile.
You can also invite past customers (before they were on CrewBrix) to leave a review via Settings → Marketplace → Import Reviews.
Response Time Badge
CrewBrix displays your average marketplace response time on your profile. Keep it under 30 minutes for the "Fast Responder" badge — it's one of the strongest trust signals customers look for.
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