Privacy Policy
Last Updated: January 2025
1. Information We Collect
We collect information you provide directly to us when you create an account, fill out a form, or communicate with us. This includes your name, email address, business name, phone number, and payment information. We also collect information automatically, including device information, usage data, and cookies.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, develop new features, process transactions, send you communications, and protect CrewBrix and our users. We may also use your information to train and improve our AI models, though we take measures to anonymize and aggregate such data.
3. AI and Automated Processing
CrewBrix uses artificial intelligence and machine learning to provide automated services including voice agents, scheduling optimization, and business insights. AI-generated outputs may be inaccurate and should be independently verified. You acknowledge that automated decisions may affect your business operations and customer interactions.
4. Voice and Call Recording
Our AI voice agents may record, transcribe, and analyze phone calls for quality assurance, service improvement, and to provide you with call summaries and insights. By using our voice services, you consent to such recording and agree to inform your customers as required by applicable law. You are responsible for compliance with call recording laws in your jurisdiction.
5. Information Sharing
We do not sell your personal information. We may share your information with service providers who assist us in operating our platform (such as cloud hosting, payment processing, and communication services), with your consent, or to comply with legal obligations. We may also share aggregated or anonymized data that cannot identify you.
6. Data Retention
We retain your personal information only as long as necessary to provide our services, fulfill the purposes described in this policy, or as required by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
7. Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing. California residents have additional rights under the CCPA. EU residents have rights under GDPR. To exercise your rights, contact us at privacy@crewbrix.ai.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@crewbrix.ai or at CrewBrix LLC, Mesa, Arizona, USA.