Brix AI
Brix is the AI inside CrewBrix. It answers calls, records who called and what they need, and leaves a clear summary. It can use the customer, job, and schedule records in CrewBrix to prepare the next step. You decide what it may send or change without approval.
Watch Brix handle a call in 60 seconds or call (480) 571-7860.
By Roy Craft, founder of CrewBrix · Updated September 20, 2026
A schedule change waits for your approval.
RBrix
1 decision needs youMiller Commercial
“Your AC repair is booked for Thursday, September 24, 9–11 AM. Dana will see you then.”
Proposed reply · not sent
Dana has this window available in the example schedule. Nothing changes until you approve.
Start with one job your office handles every day: an unanswered call, a new message, a booking request, or customer follow-up.
Once voice is set up, Brix answers the call, records the caller's name, address, and reported problem, and leaves a summary.
If a time fits the booking rules you set, Brix can offer it. If it does not, the request goes to your team.
Facebook and Instagram conversations that CrewBrix supports arrive in the same inbox as calls.
The message stays with the customer request, so your team can see what was asked and what happens next.
Brix can read the customer details, past jobs, equipment, schedule, and conversation history you allow it to use.
If the records are missing or disagree, Brix stops and sends the work to a person.
Brix can draft an invoice, customer message, or schedule change from the records already in CrewBrix.
Anything you mark for approval waits for you before it is sent or changed.
Outside your rules: A request outside your hours, service area, booking rules, or permissions waits in Decisions.
Missing information: If Brix cannot find what it needs or two records disagree, it asks for help instead of guessing.
A clear record: Activity shows what finished, what failed, and what still needs you.
Diagnosis, safety decisions, physical work, and unusual situations stay with your team.
Only where you let it. Choose what Brix may finish on its own and what must wait for you in Decisions. Activity keeps a record of every Brix task.
You choose which customer, job, equipment, schedule, business, and conversation records Brix can use. You can change those permissions as your team gets comfortable.
Facebook and Instagram chats that are connected to CrewBrix come into the same inbox as your phone calls and stay with the customer request.
Every paid CrewBrix plan includes core Brix tools. Capabilities and allowances vary by plan. Brix AI is also sold as an optional add-on, and its current price lives on the pricing page.
See current founder pricing. Try the voice technology at (480) 571-7860.
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