Answers the phone
Picks up when you can’t. Gets the name, the address and what’s wrong, and books a time inside your hours if you let it.
Brix AI
Your personal assistant with a brain.
Brix is the AI inside CrewBrix. Not a chatbot. It answers the phone, books the job, texts the customer, sends the invoice and chases the money, and it does as much of that as you allow. Tell it once and it remembers.
What Brix does
The office work. Start to finish.
You do the field work. Brix does the rest, from the first hello to the money in the bank. Let Brix answer the call and prepare what happens next. Or let it finish the job. Your call.
Handles the texts
Customer asks to move Thursday? Brix has the reply drafted before you’ve seen the message. Facebook and Instagram messages come in the same way.
Runs the schedule
Fills the 8 AM slot, builds tomorrow’s crew plan, moves a job when a customer needs it, and tells the tech.
Sends the invoice and chases it
Invoices finished jobs, texts the reminder with a pay link, and keeps chasing what you’re owed.
Goes and gets work
Works your past customers, answers new leads in under a minute, and turns the ones that fit into booked jobs.
Puts it all on the record
Every call, text and change is in the history: what Brix did, when, and which permission allowed it.
Your permissions
How much rope you give it.
Choose what Brix may finish on its own and what must wait for you in Decisions. Per job, per customer, per dollar. Change it any time.
- 01
Brix does it all
Calls, booking, texts, invoices, reminders, follow-up. You get a text when it’s done.
- 02
Brix does some
It preps the job, drafts the text, lines up the schedule, then waits for your yes or no.
- 03
You keep the wheel
Brix watches, remembers and reminds. Nothing moves until you move it.
A schedule change waits for your okay.
Where Brix stops.
- Outside your rules
- A request outside your hours, service area, booking rules or permissions waits in Decisions. It doesn’t guess.
- Missing information
- If Brix can’t find what it needs, or two records disagree, it asks instead of making something up.
- When it fails
- It says so. Activity shows what finished, what failed, and what still needs you.
Diagnosis, safety calls and the physical work stay with your team. Brix runs the office, not the truck.
Not a chatbot
It learns your business.
Brix remembers your customers, your prices, your hours, and how you like things done, and it gets better at your job the longer it works for you. Pass on Gilbert once, and it stops bringing you Gilbert. Say you don’t go under your price book, and it never does.
- Knows the customer before you pick up: history, equipment, what they still owe.
- Works off your price book, your hours and your service area.
- Verifies before it acts on anything you’ve marked as yours to decide.
- Keeps every call and text in the history, including the ones it fumbled.
Questions about Brix
See current pricing, or call Brix at (480) 571-7860 and hear it for yourself.
Will Brix do things without asking me?
Only where you let it. Choose what Brix may finish on its own and what must wait for you in Decisions. Activity keeps a record of every Brix task, including the ones that failed.
What records can Brix use?
You choose which customer, job, equipment, schedule, business, and conversation records Brix can use. Start it on a short leash and give it more as it earns it.
Does Brix handle Facebook and Instagram messages?
Yes. Facebook and Instagram chats that are connected to CrewBrix come into the same inbox as your phone calls and stay with the customer, so a lead on your page becomes a job in your schedule.
Is Brix a chatbot?
No. A chatbot answers questions. Brix does the work: it books, texts, invoices and follows up inside your rules, and it remembers your customers, your prices and how you like things done.
What does Brix cost?
Every paid CrewBrix plan includes core Brix tools. Capabilities and allowances vary by plan. Brix AI is also sold as an optional add-on, and its current price lives on the pricing page.
Let Brix take the next call.
Forward the calls you miss and see what it does with them. Give it as much of the office as you’re ready to.