Our Data Practices
We believe in transparency. Here's how we handle your information.
Note: This page provides a plain-language overview of our data practices. For the complete legal terms, please see our Privacy Policy and Terms of Service.
What We Collect
We collect information you provide when using CrewBrix: • Account information (name, email, phone, business name) • Payment details (processed securely by our payment provider) • Service usage data (how you use the platform) • Customer data you input for managing your business • Call recordings and transcriptions from AI voice features We only collect what's necessary to provide and improve our service.
How We Use Your Data
Your data is used to: • Provide and maintain our AI-powered platform • Process your subscription and payments • Improve our services and AI capabilities • Send important service updates • Respond to your support requests We do not sell your personal information to third parties.
How We Protect Your Data
We implement security measures including: • Encryption in transit (TLS 1.3) and at rest (AES-256) • Role-based access controls • Regular security assessments • US-based cloud infrastructure • Continuous monitoring and logging See our Security page for more details.
Your Data Rights
You have the right to: • Access your personal data • Correct inaccurate information • Request deletion of your data • Export your data in a common format • Opt out of marketing communications Contact us at privacy@crewbrix.ai to exercise these rights.
Data Retention
We retain your data as follows: • Account data: While active, plus 90 days after deletion • Transaction records: 7 years (legal requirement) • Call recordings: 90 days for quality assurance • Analytics: Aggregated data may be kept longer You can request deletion at any time, subject to legal requirements.
Third-Party Services
We use trusted service providers for: • Cloud hosting and infrastructure • Payment processing • Email delivery • Analytics • AI and voice services All providers are contractually bound to protect your data.
Questions About Your Data?
We're here to help. Reach out with any privacy-related questions or requests.
privacy@crewbrix.aiLast updated: January 2025