Types of Notifications

CrewBrix sends notifications across three channels:

Push notifications — app alerts on your phone.
Email — sent to your account email address.
SMS — text messages to your phone number.

Each notification type can be enabled or disabled independently per channel.

Accessing Notification Settings

Go to Settings → Notifications. You'll see two tabs:

My Notifications — alerts for your own account.
Customer Notifications — automated messages sent to your customers.

My Notification Categories

Category	Examples
New bookings	Job created, estimate approved
Job updates	Job status changed, technician clocked in
Payments	Invoice paid, payment failed
Team	New team member joined, time-off request
AI Events	Call completed, voicemail received
Billing alerts	Low credit balance, upcoming renewal

Toggle each category on or off per channel (push, email, SMS).

Customer Notification Categories

These are automated messages sent to your customers. Toggle each on or off:

Notification	When it's sent
Appointment confirmation	When a job is created or an estimate is approved
Appointment reminder	24 hours before the job
Technician on the way	When the technician taps "On My Way" in the app
Job completed summary	When the job is marked complete
Invoice sent	When an invoice is emailed to the customer
Payment receipt	When a payment is collected

Do Not Disturb Hours

Set Do Not Disturb hours in Settings → Notifications → Quiet Hours. During these hours, push notifications and SMS are suppressed. Email notifications still deliver. Urgent alerts (payment failures, AI emergency escalations) bypass quiet hours.

Technician Notification Settings

Technicians can manage their own notification preferences from their individual account settings. Admins can view but not override individual notification settings (privacy by design).

Managing Notification Preferences