What Are AI Credits?

AI credits are the unit that CrewBrix uses to measure AI feature consumption. Each plan includes a monthly allotment of credits that refills on your billing date. Credits are shared across all team members on your account.

Credit Costs by Feature

Feature	Credits per use
AI Voice — inbound call answered	10 per minute
AI Voice — outbound reminder call	10 per minute
Diagnostics Chat — per session	5
Copilot — estimate auto-draft	3
Copilot — job description generation	1
AI scheduling suggestion	1

A typical inbound customer call runs 3–5 minutes, costing 30–50 credits. A busy week of 30 calls uses roughly 1,200–1,500 credits.

Checking Your Credit Balance

Go to Settings → AI Hub → Usage to see:

Credits used this month.
Credits remaining.
A day-by-day usage chart.
A breakdown by feature.

Credit Alerts

Set a low-balance alert in Settings → AI Hub → Usage → Alert Threshold. When your balance drops to that level, you receive a push notification and email.

What Happens When Credits Run Out

When your credit balance hits zero:

AI Voice stops answering calls — calls ring through to your regular phone line.
Diagnostics Chat and Copilot features are disabled.
You receive a notification immediately.

No calls are dropped mid-conversation; the credit check happens before a call is picked up.

Adding More Credits (Top-up)

You can purchase additional credits at any time:

Go to Settings → AI Hub → Usage → Buy Credits.
Select a credit bundle.
Confirm payment (charged to your payment method on file).

Top-up credits are added instantly and carry over to the next month (they don't expire with your monthly refill).

Upgrading Your Plan

If you consistently run short of credits, consider upgrading to a higher plan that includes a larger monthly allotment. Go to Settings → Billing → Plan to compare plans and upgrade.

Understanding AI Credit Usage