CrewBrix Messaging
How CrewBrix collects consent to text
CrewBrix sends text messages on behalf of home-service businesses only to phone numbers with recorded consent. This page shows each opt-in path and the exact wording a customer sees before agreeing.
1. Hosted booking page
Every business on CrewBrix has a hosted booking page where a customer enters their contact details, picks a service and a time, and checks an unchecked box next to this disclosure. The page is public. Reference page: https://zbafcldiyxrabgsfftss.supabase.co/functions/v1/public-booking?org=demo-hvac-plumbing
Unchecked by default
The box links to the Privacy Policy and the Terms. The booking is accepted with or without the box checked; consent is not a condition of booking.
2. CrewBrix Connect
A homeowner requesting service through CrewBrix Connect turns on an unchecked control in the request form. It carries the same disclosure.
I agree to receive text messages from CrewBrix about my appointments and service. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.
Unchecked by default
3. In person, by phone, or in writing
When a customer gives consent directly to the business, the business asks:
"Is it OK if we text you about your appointments, estimates and invoices? Message frequency varies, message and data rates may apply. Reply STOP to opt out or HELP for help."
The answer is recorded on the customer record in the CrewBrix app by checking this unchecked box, together with the date and the method (in person, phone, or written). Without it, the app sends nothing to that customer automatically.
Ask: "Is it OK if we text you?" Estimates, appointment updates, and invoices then send automatically — without consent you share links manually. They can reply STOP anytime.
Unchecked by default
What we send, and how to stop
Messages are transactional and customer-care only: appointment confirmations, reminders and reschedule notices, technician on-the-way notices, links to estimates and invoices, scheduling questions, and replies. No marketing messages. Message frequency varies. Message and data rates may apply.
- CrewBrix: Hi Ada, your appointment with Craft Mechanical is confirmed for Thu Sep 11 at 9:00 AM (AC repair). Reply RESCHEDULE if you need a different time. Reply STOP to opt out, HELP for help.
- CrewBrix: Hi Ada, your technician Dana from Craft Mechanical is on the way and should arrive by 9:15 AM. Questions? Call (480) 571-7860. Reply STOP to opt out.
- CrewBrix: Hi Ada, invoice 1042 from Craft Mechanical is ready. View and pay securely: https://zbafcldiyxrabgsfftss.supabase.co/functions/v1/invoice-view?token=ABC123 Reply STOP to opt out.
Reply STOP
"You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
Reply HELP
"Reply STOP to unsubscribe. Msg&Data Rates May Apply." Support: support@crewbrix.ai.
An opt-out is honored immediately and recorded. CrewBrix refuses to send to a number without recorded consent or that has opted out; the check runs at send time. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy and Terms.