The AI operating system for service businesses

You do the field work.Brix does the rest.

Brix helps answer calls, book jobs, text customers and follow up on invoices. Choose the work you want help with and review it in one place. Start in the app, or text Brix like a teammate.

See Brix take a call Talk to the team

Brix has prepared an appointment change for Miller Commercial. The owner can review the request, then decline or approve it. — Real app screens, sample account. Review a prepared action before it goes out. View full screenshot

Brix approvals on a phone: prepared customer messages waiting for the owner's review — Real app screens, sample account. Review a prepared action before it goes out. View full screenshot

This morning · sample

Answered a call from Miller Commercial
Moved the AC repair to Thursday, 9 to 11
Texted Jordan the new time
Sent Dana Whitfield a pay link for $1,953
Facebook message from Gilbert: passed, out of area
Tune-up offer went to 14 past customers
Ordered a part that was below minimum
Waiting on you: 2 decisions

No menus. No forms.

Text it like a teammate.

Brix

Your shop

You:
brix move miller to thurs am
Brix:
Done. Jordan has 9 to 11 Thursday and Dana’s on it. I told Jordan.
Changed the schedule · sent one text
You:
anything else today
Brix:
Two things. Dana Whitfield’s $1,953 is 38 days late, I’ve written her a text with a link to pay. And a message came in on Facebook about a swamp cooler in Gilbert, which is outside your area.
You:
send dana. pass on gilbert
Brix:
Sent, and passed. I’ll stop bringing you Gilbert.
Remembered for next time
Brix:
One more. Fourteen people you looked after last spring haven’t been back. Want me to offer them a tune-up?
You:
yeah do it
Brix:
Running it. I’ll only book inside your hours and I won’t go under your price book.
Campaign started · 14 people

An example of a day handled by text: move a job, follow up on an unpaid invoice and bring past customers back.

01
“Move Miller to Thursday morning.”
Brix moves the job, tells Dana, and texts Jordan the new time. You get one line back: done.
02
“Who still owes me money?”
Brix lists them, oldest first, with the amounts, and offers to send the reminders. Say yes and they go.
03
“Send Ada the bill for today.”
Brix builds the invoice from the finished visit, attaches the pay link, and sends it. Voice, text, in the app or out of it.
And it remembers
Tell Brix once.
Set your service area and price book so Brix has the facts for the next request. Review its work and adjust your settings as you go.

Your permissions

Choose how Brix helps.

Choose which business records Brix can use and which supported actions need approval. Review prepared work in Decisions and recorded activity in What happened. Test the rules that matter to your business before turning on a live workflow.

01
Brix does it all
Use supported calls, booking, customer texts and follow-up with your plan and permission settings. Check recorded activity when you review its work.
02
Brix does some
It answers, preps the job, drafts the text and lines up the schedule. Then it waits. You say yes or no.
03
You keep the wheel
Use Brix for reminders and prepared work. Review prepared actions before approving them.

Brix decisions: text Miller Commercial to move Thursday, call Lisa Martinez about a maintenance plan without quoting prices, and text Dana Whitfield an overdue invoice with a pay link, each waiting for Decline or Approve. On a phone, the same wait: Brix drafted the reply to Miller Commercial and is holding it for review. — Three things Brix lined up this morning, each waiting for a yes. Note the instruction on the second one: “do not quote prices.” Prepared actions, waiting for review. Sample data.Miller Commercial asked to move Thursday. Brix wrote the reply and is holding it for your yes. Draft only, nothing sent. Sample data.

Waiting on youJOB-1042

Move the AC repair to Thursday morning

Jordan at Miller Commercial wants a morning visit. It’s on the books for Thursday, 1 to 3. Dana’s open at 9.

Now~~1 to 3 PM~~

Brix picked9 to 11 AM

After you okay itOn the record

Waiting: Thursday, 9 to 11 AM

The schedule, Dana’s job and the history all show the new time. Nobody has to call anybody back.

Example customer text“Hi Jordan, you’re all set for Thursday, September 24, 9 to 11 AM. Dana Lee will see you then.”

Interactive preview · Sample data · No messages or payments are sent.

Making you money

Brix goes out and gets you work.

Most software waits for you to type something in. Brix goes and finds the next job: in your own customer list, on your social pages, and on CrewBrix Connect.

A customer record in CrewBrix with contact information and work history

Past customers

Turn on a campaign and Brix works your list: the tune-up that's due, the quote that went quiet, the customer you haven't heard from since spring.

The Messages screen in CrewBrix: Brix is handling three conversations, with a drafted reply to Miller Commercial ready to send

Your social pages

Connect Facebook and Instagram. Brix answers the messages, keeps the lead, and turns it into a booked job.

The Demand screen in CrewBrix: three leads, Brix replying in 43 seconds on average, none waiting, one already booked

CrewBrix Connect

Homeowners near you looking for a company that does your work. Turn it on, and Brix takes the request from there.

How Connect sends work to one company, not five →

Already getting inquiries? See the lead-response workflow for capturing the request, assigning follow-up, and checking what happened next.

Not a chatbot

A personal assistant with a brain.

Brix learns your business. It remembers your customers, your prices, your hours, and how you like things done, and it gets better at your job the longer it works for you. It doesn’t clock out at five.

Knows

The customer before you pick up: history, equipment, what they still owe.

Works off

Your price book, your hours and your service area. Check quotes before they go to customers.

Checks with you

Choose approval settings for supported actions. Test them with your team before using a live workflow.

Keeps a record

Review recorded calls, messages and action results. Check failed or incomplete steps before following up.

Pricing

Pick how much Brix you want.

Field service software for contractors, with Brix on every plan. Plans start at $29 a month. Included Brix minutes, extra-use rates and payment fees are all on the pricing page, and your final terms show before checkout.

Starter

One truck

Brix answers, books and invoices. You okay the rest.

Pro · trial starts here

A few trucks

Adds dispatch, recurring billing, and what each job made you.

Business

A crew and an office

Brix runs the routine work start to finish, inside your rules.

14 days: free trial, on the Pro plan
$29: a month to start
1 company: per Connect request, not nine
Every step: on the record, with who allowed it

See plans and pricing →

Choosing a system for the whole crew? Explore CrewBrix field service management, then use the software buying guide to test the same job in each product.

Give Brix a week.

Set your permissions, forward your number, and see what’s waiting for you Friday.

Start a 14-day trial Call (480) 571-7860 Text the team

Try a customer workflow

THREE WAYS TO TRY CREWBRIX

From the first hello.
To the money in.

A new lead. A change of plans. A job paid.
Pick a story and try both sides of the experience.

Interactive preview · Sample data. No messages or payments are sent.

Wednesday morning · The first hello

STEP 1 OF 5

A post starts the conversation.

Jordan at Miller Commercial sees your Facebook post about AC repairs and follows it to your website. See what happens to the request next.

This changes the preview only.

Your workspaceSample companyO

Your businessWhat the customer sees

Miller Commercial

Where the next job begins

Discovery

FacebookJordan discovers your business

Your websiteA clear way to request a visit

CrewBrixCustomer, source, and next step

Brix prepared this

This example follows a Facebook post to a website request. The source stays with the lead.

JOB-1042 · Miller CommercialWed, Sep 23, 2026

Questions

Is this just an AI phone service?

No. The phone is one thing Brix does. Brix also books the work, texts customers, sends invoices, chases what you're owed, runs follow-up campaigns and handles your social messages. Available actions depend on your plan, setup and the permissions you choose.

Do I have to open the app?

Not if you don't want to. Text Brix like you'd text a teammate, or talk to it. Brix does the job and texts you back. The app is there when you want the full picture.

How do I know what Brix did?

Review prepared actions in Decisions and check recorded activity in What happened. Test your approval settings with your team before relying on them for live work.

What can Brix see and touch?

Set which business records Brix can use and which supported actions need your approval. Start with a limited workflow, check the results, and expand when it works for your team.

Will my tech use it?

The phone view shows one day, one job at a time, with the address, the history and a button to finish the visit. Nothing to learn.